HIFIREELS
Reels · Live · Drama
Effective Date: 22 October 2026
Last Updated: 22 October 2026
HIFIREELS (“HIFIREELS”, “we”, “us” or “our”) is a digital platform operated under the trade name HIFIREELS by a registered proprietorship business in India.
This Privacy Policy explains how HIFIREELS collects, receives, uses, stores, shares, protects and deletes information when you access or use our mobile application, website and related services (collectively, the “Platform”).
We aim to handle personal data transparently and responsibly and in accordance with applicable laws. Please read this Policy carefully.
Business Address: HIFIREELS, A-1003, Stavan Avisha Flat, Opposite Ishan-1, Near Vraj Dham Haveli, Prerna Tirth Road, Satellite, Ahmedabad, Gujarat – 380015, India.
Privacy Contact: support@hifireels.com
This Policy applies to users who visit, register for, access or use the Platform, including people who view content, create accounts, publish content, communicate or interact with other users, or use available features.
This Policy should be read together with our Terms and Conditions and Community Guidelines. Where the Platform provides a separate, specific notice about a particular type of data collection or use, that notice should also be read.
The information collected depends on how you use the Platform, the permissions you grant, the features available to you and the information you choose to provide.
We may collect information such as your username, display name, phone number, email address, date of birth or age information where requested, profile photograph, biography and other information you choose to add to your profile.
We may process content you upload, create, publish or share through the Platform, such as photographs, videos, audio, captions, comments, messages, profile content and other material, together with related information such as upload time, visibility settings and interactions.
Please do not include sensitive personal information in public content unless you have carefully considered the consequences of sharing it.
We may process information relating to your interactions with the Platform and other users, such as comments, reactions, follows, reports, support requests, messages and other activity, where the relevant functionality is available.
If transactions, purchases, virtual items, credits, gifts, rewards or other paid services are made available, we may process relevant transaction records, purchase history, balances, refunds and transaction-status information.
Payments may be processed by third-party payment providers or app stores. We do not necessarily receive or store complete payment-card or banking credentials. The information handled depends on the payment method and provider.
When you use the Platform, we and our service providers may collect technical information such as device type, operating system, app version, language, IP address, log information, crash reports, diagnostic information, identifiers permitted by applicable law and relevant security records.
We may also process usage information, such as pages or content viewed, features used, session activity and interactions, to the extent supported by the Platform and its technical systems.
Depending on the functionality you choose to use, the Platform may request access to certain device features or information, such as the camera, microphone, photographs or media files, or notifications.
We will request permissions where needed for the relevant functionality and handle the resulting information in accordance with applicable requirements. You can manage many permissions through your device settings, although disabling a permission may prevent the associated feature from working.
If a feature requires location information or contacts, we will describe the relevant access and obtain any consent or permission required by law and applicable platform policies before collecting or using that information.
We may receive information about you from other users, people who report content or accounts, service providers, payment partners, app stores or other sources where legally permitted and relevant to operating, securing or supporting the Platform.
Subject to applicable law, we may use information for the following purposes:
Where required, we will seek consent or provide an appropriate notice before using personal data for a purpose that requires it.
Information or content that you choose to publish publicly may be visible to other users and, depending on the nature of the content and the Platform’s functionality, may be copied, shared, recorded, captured or redistributed by others.
Deleting public content from the Platform may not remove copies already saved, shared or reposted by other users or third parties.
Please review your content and privacy settings carefully before publishing. Do not share another person's personal information, image, voice or other material without an appropriate legal basis or permission where required.
We do not describe the categories below as permission to share information indiscriminately. Information is shared only as appropriate for the relevant purpose, subject to applicable law and any required notice or consent.
We may share relevant information with:
Information and content you choose to make public may be available to other users or the public according to the Platform's features and your settings.
We may use service providers to support hosting, storage, analytics, diagnostics, customer support, security, communications, content delivery, payment processing and other operational functions. Such providers may process information on our behalf as necessary to provide their services, subject to applicable requirements and appropriate arrangements.
Relevant information may be shared with app stores, payment processors and transaction partners when necessary to complete purchases, verify transactions, manage refunds, prevent fraud or provide related support.
We may disclose information where reasonably necessary to comply with applicable law, lawful requests, court orders or regulatory directions, or to investigate suspected fraud, unlawful activity, security incidents or serious violations of our policies.
If HIFIREELS undergoes a lawful restructuring, conversion, merger, transfer or other business transaction, relevant information may be transferred to the extent permitted by law and subject to appropriate safeguards and notices where required.
We may share information where you direct us to do so, choose to use an integrated service or otherwise provide valid consent where required.
We do not claim to share information with every category of recipient listed above in every case. Actual sharing depends on the services, integrations and technical systems HIFIREELS uses.
Our website or Platform may use cookies, software development kits, local storage or similar technologies to maintain sessions, remember preferences, understand usage, improve performance and support security.
The specific technologies used depend on our website, app and service providers. Where required by law, we will provide appropriate notices and obtain consent before using technologies that require it.
You may be able to manage cookies through your browser settings. Blocking certain technologies may affect website functionality.
We use reasonable technical, organisational and administrative safeguards intended to protect information against unauthorised access, disclosure, alteration, loss or misuse.
No method of electronic storage or transmission can be guaranteed to be completely secure. Users should protect their account credentials, use secure devices and notify us if they suspect unauthorised account activity.
We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing the Platform, maintaining legitimate business records, resolving disputes, enforcing policies, preventing fraud and meeting legal obligations.
Retention periods vary according to the type of information, its purpose, applicable legal requirements and whether a record must be preserved for security, financial, regulatory or dispute-related reasons.
You may request deletion of your account through the deletion option available in the Platform, where provided, or through our external account-deletion webpage:
Account Deletion Webpage: https://hifireels.com/delete-account
If you cannot access the account or use the available deletion route, contact us at support@hifireels.com with the subject line “Account and Data Deletion Request”.
We may need to verify your identity or ownership of the account before processing a request.
After a valid deletion request, we will delete or de-identify personal data associated with the account as required by applicable law and our retention practices. Some information may be retained where legally required or permitted, including certain transaction records, records needed to resolve disputes, prevent fraud, enforce legal rights or comply with lawful directions. Retained information will be handled according to applicable requirements and will not be kept longer than permitted for the relevant purpose.
Content already copied, shared or saved by other users may remain outside our control. Deletion of an account does not automatically reverse transactions already completed or remove records that must lawfully be retained.
We will explain any applicable steps, verification requirements and limitations in the deletion process. Account deactivation or suspension is not a substitute for deletion where deletion is required.
The Platform is not intended to be used in violation of applicable age restrictions or child-safety requirements.
Users must provide accurate age-related information when requested and must not misrepresent their age to bypass eligibility restrictions.
Where applicable law or the Platform's features require parental consent, age assurance or additional protections for children, we will implement the applicable requirements before processing relevant personal data.
If you believe that a child has provided personal data in violation of applicable requirements, please contact us at support@hifireels.com. We will review the report and take appropriate action as required by law.
Depending on applicable law, you may have rights to access information about your personal data, request correction or updating, request deletion, withdraw consent where processing is based on consent, raise a grievance or exercise other available rights.
You may also be able to edit profile information, manage permissions through your device settings, adjust content visibility settings where available, or stop using the Platform.
Privacy Requests: support@hifireels.com
Privacy Contact: support@hifireels.com
Please describe your request clearly. We may request reasonable information to verify your identity and protect against unauthorised access. We will respond within the time required by applicable law.
Withdrawing consent does not affect processing that was lawfully carried out before withdrawal, and certain services may no longer function if the information or permission is essential to them.
The Platform may contain links to websites, services or integrations operated by third parties. Their privacy practices are governed by their own policies, not this Policy.
We encourage you to review the privacy notices of third parties before providing information to them. HIFIREELS is not responsible for third-party practices to the extent provided under applicable law.
Depending on the infrastructure and service providers used, information may be stored or processed in India or other jurisdictions. Where cross-border processing occurs, it will be subject to applicable legal requirements and safeguards.
We may update this Policy from time to time to reflect changes in our Platform, data practices, service providers or legal requirements.
The revised Policy will be published on our website and, where appropriate, made available through the Platform. The “Last Updated” date will be revised. Where required by law, we will provide additional notice or obtain consent for material changes.
For questions, privacy requests or complaints relating to this Policy, contact:
Business Address: HIFIREELS, A-1003, Stavan Avisha Flat, Opposite Ishan-1, Near Vraj Dham Haveli, Prerna Tirth Road, Satellite, Ahmedabad, Gujarat – 380015, India.
Privacy Email: support@hifireels.com
Customer Support Email: support@hifireels.com
Grievance Officer: Mr Pintu Shah
Grievance Email: grievance@hifireels.com
Grievance Correspondence Address: Block A 505 DEV AURUM, Anand Nagar Chaar Rasta, Prahladnagar, Satellite, Ahmedabad, Gujarat 380015
We will review and respond to complaints in accordance with applicable law and the procedures that apply to HIFIREELS.
This Policy will be interpreted in accordance with the laws applicable in India, subject to any mandatory legal rights or requirements that apply to a particular user or processing activity.